Everyone should do customer service by Twitter, just like @devicewire and @mediatemple
I've been thinking about Twitter and customer service. I know this idea has been knocking around the social media community for a while now, but this past couple of weeks I've really started to see evidence of Twitter taking off as a customer service tool - what's more it works great.
I recently read "Why Small is the New Big in Social Media Marketing", on the Career Renegade Blog. It uses a highly plausible example (a small independent bike shop) to illustrate why small firms have the advantage over larger companies when it comes to using social media for marketing purposes.
So, if you’re a small business or solopreneur Career Renegade and you’ve been wondering about the value of this wacky thing called social media, fact is you’ve got a huge advantage over large corporations right now. You have the ability to actually convert time spent on social media into money in the bank. And, have a lot of fun doing it.
The article is a great read, I really recomend checking it out, and by coincidence after reading it I experienced first hand just how great customer service via Twitter can be...
Last Monday I ordered a shiny new HTC Hero from Devicewire, it was supposed to be delivered Tuesday so it was waiting for me when I came home in the evening. Unfortunately UPS made a mistake with the delivery - it hadn't shown up so like any disappointed geek I Tweeted:
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